Frequently Asked Questions

Hello! Welcome to our Frequently Asked Questions section. Below is a list of answers to some of the most common questions. We hope you find this section helpful, however if you've any other questions or concerns that we've not covered in our FAQ’s section, feel free to contact us at and we will be happy to answer to your queries.

General FAQs

There are many benefits of creating an account and registering with  

To start with, it helps us if we have your details in case we need to contact you about your order.

When you register, you're able to view your order history including where an
order is as well as re-printing returns notes and invoices. Most of all you can
save your addresses for quicker and easier ordering the next time.

When you subscribe to House of Anarchy Newsletter, we keep you informed on the upcoming discounts and also keep you updated with all the new products, sales and new deals.  

You can subscribe to our newsletter from any of the website's pages by entering your email in the field on the bottom right and clicking ok. You will then receive emails from us right in your inbox 

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent.   

Your data is secure with us and we take all the essential steps required to ensure that all our customers are protected. We are committed to upholding a high standard of data security.  

At present we don’t offer Gift certificates but definitely in the near future we will start to offer House of Anarchy Gift certificates.   

Payment And Orders FAQs

We accept all major cards like Visa, MasterCard and American Express. We also accept payments by Shop Pay, PayPal, Google Pay and Apple Pay.  

You can add items to your order until you confirm payment details and complete your order. Once completed you cannot amend your order.  

To check the status of your order Please refer to your order confirmation email for delivery estimates. If you have any queries, feel free to reach out to us at  

It generally takes 24 hours for the verification process. We process your order once the payment is verified. Please note that we never take the payment from your account until the item has been shipped. We only take the payments once the order has been shipped.   

Unfortunately, orders cannot be changed or cancelled after 30 minutes of ordering time. We begin preparing your order at our earliest after it is placed. However, we'll do our
very best to support your request. In case of cancellation please get in touch with us as soon as you can through our
contact us page or email to us at  

If you're having problems accessing the checkout or any part of our website, then
please get in contact with us immediately so we can fix this for you.

Returns And Refunds FAQs

Yes! You can return the product within 30 days of the purchase of the product. The item must be in the original condition and in their original packaging. For more info, please check our return policy here.  

Unfortunately no, you cannot return items purchased on sale. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 10
business days. Also check other details of our refund policy

We are really sorry if you received a damaged product. Accidents are sometimes unavoidable. Don't worry. Simply grab a picture of the damage product and send it to us together with a description of the problem along with your order details within 7 days at  

Original shipping charges are non-refundable. You are responsible for any return shipping charges.   

We want to serve our customers in the best way we can. Please get in touch with us through our contact us page and we will get back to you within 24-48 hours.  

Shipping And Delivery FAQs

Yes! We offer free shipping on all orders in Singapore over $40.  

Yes! We offer shipping worldwide. Please note that International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.   

Delivery may take 3 to 5 business days in Singapore. You will be notified, once the order has been processed. Please note that the delivery time may vary during holidays. We generally ship your order within 48 hours, except orders that are placed over the weekend or on bank holidays; these will be sent out on the next working day.  

Yes! When ordering please specify an alternative address where you want your delivery. You need to mention the different delivery address in the Order Notes. Please note that we cannot change the delivery address of a confirmed order.